CFO Challenge | Chief Financial Officer Training

Last Updated

September 10, 2025

📋Policy Overview

🎯30-Day Refund Policy

Keeping customers happy & satisfied is vital to us. We want you to feel confident about learning with the CFO Challenge. That's why we offer a 30-day refund window on eligible courses purchased.

For hassle-free returns, please follow the guidelines outlined in our refund policy. This policy is in place to help you explore our programmes while also ensuring that our instructors are treated fairly. Since they receive payments after 30 days, we will be unable to process any refund requests beyond this timeframe.

Some exceptions may apply, and in certain instances, refunds may be issued as credits rather than a full monetary refund. For more information, please refer to our full refund policy, which is outlined below.

✅Eligibility for Refunds

🎯Eligibility Criteria

✓Refunds are available for eligible course purchases within 30 days of the original purchase date
✓The refund request must comply with the guidelines stated in our refund policy
✓Refunds are offered to allow learners to explore courses with confidence while ensuring fairness for our instructors

⏰Time Frame

Days

From purchase date

💳Refund Methods

💵Original Payment Method

Most refunds will be issued back to the original payment method used during purchase.

Processing Time: 5-7 business days

🎫CFO Challenge Credits

In some cases, refunds may be processed as CFO Challenge credits for future course enrollments.

Processing Time: Instant

📋CFO Challenge Credit Criteria

Credits will be issued if:

•Your purchase is not eligible for a cash refund
•You opt to receive a refund as CFO Challenge credits
•The refund meets the 30-day refund policy

Credit Terms:

•Issued by CFO Challenge e-Learning Services
•Non-transferable and platform-specific
•Non-refundable once issued

⚠️Restrictions

🚫Refund Requests Will Not Be Accepted If:

✗Submitted after 30 days from the date of purchase
✗Excessive refund activity or abuse of the refund policy may result in account restrictions or denial of future refund requests

📋Refunds Will Not Be Granted For:

📱Offline Downloads

Courses downloaded for offline access

📊Course Completion

Completion of a significant portion of the course

💰Price Changes

Requests made solely due to promotion or price changes

📝How to Apply for a Refund

If you're not completely satisfied with your learning experience, you may be eligible for a refund. Here's how to submit a refund request quickly and easily.

🔍Before You Request a Refund

✓Ensure your course purchase is within 30 days of the original transaction
✓Make sure you've not completed a significant portion of the course

✓Check that the course was not downloaded for offline access
✓Review the CFO Challenge Refund Policy for full eligibility criteria

🚀How to Submit a Refund Request

Access the official website

Go to your Dashboard

Click on "My Courses"

Find the course to refund

Click "Request Refund" button

Select refund reason

Choose from dropdown menu

Choose refund method

Original payment or credits

Submit and wait

For confirmation

⏱️Processing Time

5-7

Business Days

Refund Processing

Bank Processing

Payment Method

Instant

CFO Credits

Account Balance

📌Important Notes

📱Platform Limitations

•Refunds cannot be submitted via the mobile app
•Not all courses are eligible for cash refunds—some may qualify for credit-only refunds

👨‍🏫Instructor Payments

•Instructors are paid after the 30-day refund window to maintain fairness
•This is why refund requests cannot be processed after 30 days

⚠️Account Restrictions

Repeated refund requests or misuse of the policy may result in account restrictions or denial of future refund requests.

📞Need Help?

💬

Contact Our Support Team

If you're facing issues with your refund request or have questions about your eligibility, we're here to help.

📧Email Support

Get help via email

support@cfochallenge.com

📚Additional Resources

Read our policies

🔄Policy Updates

Note: CFO Challenge reserves the right to modify this refund policy at any time to maintain platform integrity and ensure fair use. We will notify users of any significant changes.